Please inspect live plants when you receive them. If a plant is damaged or unhealthy at pickup or delivery, contact us within 48 hours with your receipt and photos so we can review a replacement, store credit, or refund. Unused hard goods in their original condition may be returned within 30 days with proof of purchase. Seasonal, clearance, custom, cut, and bulk materials are final sale unless required by law. Approved refunds are returned to the original payment method.