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Returns & Plant Warranty

Original Receipt and Product in Original Packaging required for all returns or exchangesTree, Shrubs & Perennial: within 7 days, they must be healthy (sellable condition) not planted and in there original pot, with receipt and tags. For all Warranty returns please see Warranty section for more detailsAnnuals, Vegetables, Herbs & Tropicals: are final sale no returns. Exchanges can be made if plants are in healthy (sellable condition) and are brought back within 2 days of purchase date with original receiptOther Product: within 7 days must be unopened and unused for full refund, all refunds are issued back to original payment method. Past 7 days only Store Credit can be issued for the amount paid.

One Year Tree and Shrub Plant Warranty

1 year guarantee from the original purchase date, on Planted Trees and Shrubs from Zone 1- 5B Planted at a permanent place of residence in Simcoe County

Original Receipt and Original Plant (whatever is left of the plant including root system) needs to be presented at time of return for the Warranty to be valid.

A credit note is issued for the original value paid that’s indicated on receipt, the guarant is only valid for the one time plant failure. Replacement plants are not guaranteed if credit is used on purchase

The following conditions or products are NOT under Warranty:

  • Annuals

  • Perennial

  • Rose bushes

  • Vines 

  • Houseplants/Tropical plants      

  • Planted at a Rental property      

  • Planted in Cemeteries

  • Planted at the Cottage

  • Zone 5 or higher e.g. Peach, Combo Fruit trees, Rhododendrons, Magnolias, Holly, Buddleia (butterfly bush),Japanese Maple, Eastern Red Bud, Rose of Sharon, Caryoptaris (bluebeard), Pieris Japonica and other tender shrubs

  • Planted in pots or containers

  • Damage caused by storms

  • Damage done by person, animal or vandalism

  • All Plants must be planted in the ground within a few weeks of purchase for warranty to be valid

A Store Credit is Issued for the amount that was originally paid

We only re-place a plant once, if you use the store credit towards another plant, that next plant is no longer guaranteed, there is no expiry date on the credit and it can be used for anything in the store